Dash support

Connect your iPhone or iPad

Dash for iPhone and iPad is a companion to Dash running on your Mac. It requires iOS or iPadOS 17 or later and a configured Mac workspace. The phone does not host the guest desktops.

1. Open Dash on your Mac and keep the Mac awake. Connect your iPhone or iPad to the same local network.
2. In Dash’s Mac Settings, enable iPhone access and choose Pair an iPhone.
3. Open Dash on your iPhone or iPad. Unlock your license, restore an Apple purchase, or redeem an existing website purchase.
4. Choose Scan pairing code and scan the QR code shown on your Mac. You can also choose Enter pairing code and paste the code.
5. Allow Local Network access when asked. Camera access is only needed for scanning; entering the code manually is an alternative.

The local connection is view only. It shows workspace information and guest previews received by your Mac. Previews are snapshots, with their last-received time when available, rather than a continuous video stream.

Away from home? Internet access is not enabled in the current release configuration. Use local iPhone access on the same network; the “Access from anywhere” option is not ready for public use.

If your Mac will not connect

• Make sure Dash is open on the Mac, the Mac is awake, and iPhone access is enabled. Check this setting again after relaunching the Mac app.
• Check that both devices use the same local network. Guest Wi-Fi and network-isolation settings can prevent devices from reaching each other.
• On iPhone or iPad, open Settings → Privacy & Security → Local Network and allow Dash. Return to the app to reconnect.
• For an old or replaced pairing, use Forget this Mac on the phone, then pair again with a fresh code from your Mac.
• If the workspace connects but a guest preview looks old, check that guest’s connection in the Mac app and look at the preview’s receipt time.

To stop a phone’s access, turn off iPhone access or revoke its pairing in the Mac app. Removing the pairing from your phone does not delete the Mac workspace.

Purchases and your Forever License

The Forever License is a one-time purchase for lifetime access on Mac, iPhone, iPad, and the web for the same person, with no subscription renewal. The listed US price is $199.99; your purchase screen shows the applicable local price and tax. Mac hardware and third-party API usage are separate.

Purchased through Apple

Sign in to your Madrina account in Dash, then use the Apple Account that made the purchase and choose Restore Apple purchase in Dash. An internet connection is needed to verify the license. If you were charged but access did not unlock, try restoring before buying again. Apple manages billing and refund requests for Apple purchases.

Purchased on our website

For a judge or complimentary license number, choose “Enter license number” in Dash, paste your DASH number, and tap “Activate license.” No account or Apple sign-in is needed. Enter the same number on your other devices and keep it private.

For a new website purchase, sign in to the Madrina account used at checkout on each device. For an older purchase, sign in to your Madrina account inside Dash on iPhone or iPad, then open the redemption link from the purchase email. If the email is missing, the link does not work, or the purchase is associated with another customer, email us with your receipt or order identifier. Do not send payment-card details or the private redemption link.

RevenueCat verifies license access and restores purchases. Stripe processes website payments. We can help investigate a missing license or website refund request at dan@madrinai.com.

Privacy and data requests

Read our privacy policy for details about workspace content, purchase records, permissions, and data retention. Email dan@madrinai.com to request access, correction, or deletion of personal information held by Madrina.